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Communication Policy

MOCEANS CIL Communication Policy (10DLC Compliant)

Effective Date: 8/2/2024

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PURPOSE:
To outline the procedures and guidelines for opt-in and opt-out processes for phone, email, and SMS communications for Moceans Center for Independent Living, ensuring compliance with 10DLC regulations.

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1. Opt-In Policy

1.1 Phone Communications


We may collect personal information that you provide to us directly, such as:

  • Consent: Explicit verbal or written consent is required before initiating phone communications.

  • Documentation: Consent must be documented, including the date and method of consent.

  • Confirmation: A confirmation message will be sent to the individual, either via SMS or email, confirming their subscription to phone communications.

 

1.2 Email Communications


We may collect non-personal information automatically when you visit our website, such as:

  • Consent: Individuals must provide explicit consent by signing up through our website, at events, or via written forms.

  • Double Opt-In: A confirmation email will be sent, requiring the individual to click a link to confirm their subscription.

  • Documentation: Consent details will be recorded, including the date and source of the opt-in.

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1.3 SMS Communications​

We may collect non-personal information automatically when you visit our website, such as:

  • Consent: Individuals must explicitly opt-in via text message or online form.

  • Double Opt-In: A confirmation SMS will be sent, requiring the individual to reply with a keyword (e.g., "YES") to confirm their subscription.

  • Documentation: All consent details, including the opt-in keyword and timestamp, will be logged.

 

2. Opt-Out Policy
2.1 Phone Communications

  • Opt-Out Request: Individuals can opt-out by notifying us via phone call or email.

  • Processing Time: Opt-out requests will be processed within 2 business days.

  • Confirmation: A confirmation message will be sent via SMS or email, confirming their removal from phone communication lists.

2.2 Email Communications

  • Unsubscribe Link: Each email will include an unsubscribe link.

  • Processing Time: Opt-out requests via the unsubscribe link will be processed immediately.

  • Confirmation: An email confirmation will be sent confirming their removal from the email list.

2.3 SMS Communications

  • Reply STOP: Individuals can opt-out by replying with "STOP" to any SMS received.

  • Processing Time: Opt-out requests via SMS will be processed immediately.

  • Confirmation: A final SMS will be sent confirming their removal from the SMS list.

 
3. Data Management and Compliance
​3.1 Data Management and Compliance

  • All consent and opt-out requests will be documented and securely stored.

  • Records will include the individual’s name, contact information, date, and method of consent or opt-out.​

3.2 Compliance

  • Moceans Center for Independent Living will adhere to all 10DLC regulations and guidelines.

  • Regular audits will be conducted to ensure compliance with all communication policies and regulations.

3.3 Privacy

  • Personal information will be handled in accordance with our privacy policy.

  • Individuals’ contact details will not be shared with third parties without explicit consent.

 

4. Contact Information

For any questions or concerns regarding our Communication Policy, individuals can contact us at:

Email: info@moceanscil.org

Address: 213 Broadway, Room 102, Long Branch, NJ 07740

Phone: 732-571-4884

 

By implementing this communication policy, Moceans Center for Independent Living aims to ensure transparent, respectful, and compliant interactions with all individuals.

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